Runner - Soho House Austin

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

- Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders

- Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options

- Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.

- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests

- Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable

- Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to

- Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests

- Must be able to demonstrate competency as outlined in the training schedule and Club School

- Must be able to work flexible shifts and schedules, including weekends and holidays as needed

- Ability to take direction, work in a team environment and autonomously

- Must be able to move, pull, carry, or lift at least 40 pounds.