Retail Sales Associate

The Retail Sales Associate (RSA) is responsible for delivering an exceptional guest shopping experience by building relationships, understanding guest needs, and presenting solutions that create value. This role focuses on connection, service, and follow-up while consistently meeting minimum performance standards through key performance indicators (KPIs).

• Greet and assist guests throughout their shopping journey.

• Present products and solutions that create value for all guests.

• Meet or exceed minimum performance standards and KPIs, including sales, finance, bedding, protection, and delivery.

• Actively participate in coaching, training, and development opportunities.

• Conduct timely and consistent customer follow-up to support the sales process and guest satisfaction.

• Take payments and assist guests with financing or payment options.

• Partner with leadership and support teams to resolve guest questions or concerns.

• Maintain store cleanliness and organization through assigned areas of responsibility.

• Experience: Retail sales, specifically furniture, preferred.