HRConnect Consultant I

The HRConnect Consultant I is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

2. Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions

3. Guides HR Employee Self-Service and Manager Self-Service transactions

4. Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed

5. Inputs data into Workday to transact on customer requests

6. Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required

7. Documents all employee inquiries, issues, and transactions in case management tools as required

8. Participates in continuous improvement workshops and projects as requested

2. Specific language skills requirement depending on the center location

4. Familiar with HR service and processes as well as HRIS tools and systems

5. Able to navigate computerized data entry systems and other relevant applications

- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.

This range may be modified in the future.

- This job is eligible to participate in our short-term incentive programs.

https://www.abbvie.com/join-us/reasonable-accommodations.html 1. High School Diploma or GED equivalent required.

2. Specific language skills requirement depending on the center location

4. Familiar with HR service and processes as well as HRIS tools and systems

5. Able to navigate computerized data entry systems and other relevant applications

The HRConnect Consultant I is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

2. Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions

3. Guides HR Employee Self-Service and Manager Self-Service transactions

4. Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed

5. Inputs data into Workday to transact on customer requests

6. Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required

7. Documents all employee inquiries, issues, and transactions in case management tools as required

8. Participates in continuous improvement workshops and projects as requested