Senior Desktop Engineer

Senior Desktop Engineer Job Locations US-NY-New York | US-MA-Boston ID 2026-9281 About Ropes & Gray Ropes & Gray is a preeminent global law firm.

Ropes & Gray is an equal opportunity employer.

Overview The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm.

This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting.

The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.

Responsibilities Manage modern endpoint lifecycle including provisioning, enrollment, compliance, updates, and retirement Configure and support modern endpoint technologies Administer Microsoft 365 applications and endpoint policies Deploy software, security updates, and configuration baselines using cloud and on-premises management platforms Develop and maintain PowerShell scripts to automate endpoint administration and reporting Implement and manage Group Policy, Intune Configuration Profiles, and Security Baselines Monitor endpoint health, compliance, and performance using Microsoft Endpoint Analytics and other reporting tools Troubleshoot complex desktop, application, and endpoint management issues across physical and virtual devices Deploy, configure, and troubleshoot desktop hardware and peripherals Provide Tier 3 technical support for workstation, operating system, and endpoint-related incidents Collaborate with internal teams to develop and enforce desktop security measures and policies Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Minimum of 5 years of experience in desktop engineering, system administration, or a related role Strong knowledge of desktop operating systems, software deployment, and system administration Proficiency in troubleshooting and resolving technical issues related to desktop systems Experience with system performance analysis and optimization Strong analytical and problem-solving skills Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels Ability to work independently and as part of a team in a fast-paced environment Compensation and Total Rewards Package Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members.

Boston: $134,700 - $205,450 New York: $145,800 - $222,350 Working Conditions This position requires hybrid on-site presence as an essential function of the role.