Customer Relations Manager - Jaguar Land Rover San Jose

The Customer Relations Manager is responsible for creating exceptional customer experience by building strong relationships with customers throughout their ownership journey. This role serves as a liaison between customers and dealership departments, ensuring concerns are resolved promptly, and customer satisfaction goals are achieved.

- Build and maintain positive relationships with customers to promote satisfaction, loyalty, and repeat business. - Respond promptly to customer inquiries, concerns, and escalate issues while ensuring timely and professional resolution. - Monitor customer satisfaction surveys, online reviews, and feedback to identify trends and implement improvement initiatives. - Collaborate with Sales, Service, and Parts departments to ensure seamless and consistent customer experience. - Conduct follow-up calls and communications after vehicle sales and service visits to strengthen customer relationships. - Maintain accurate customer records, interactions, and case documentation within the dealership's CRM system. - Support dealership initiatives, customer retention programs, and community engagement efforts while meeting established performance metrics.

- Bachelor's degree in business, Communications, Marketing, or a related field preferred; equivalent experience considered. - Minimum of 2 years of customer service, customer relations, or automotive dealership experience. - Strong communication, interpersonal, and conflict resolution skills with the ability to handle sensitive situations professionally. - Experience using CRM software and Microsoft Office applications. - Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment. - Customer-focused mindset with a commitment to delivering exceptional service and achieving customer satisfaction goals. - Ability to work flexible hours - as business needs require.

- Valid driver's license with an acceptable driving record. - Must be legally authorized to work in the United States. - Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

- $26.00 per hour

(The Customer Relations Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $26.00.)

- Full Time - Monday through Sunday availability

- Comprehensive benefits package, including medical, dental, and vision coverage - Company-paid life insurance - 401(k) retirement plan with company match (Traditional and Roth options) - Generous paid time off and paid parental leave - Ongoing training and professional development to support career growth - A collaborative, performance-driven work environment

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We're transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win-for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.