Analyst - Customer Experience

Job Summary: The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing and defect management.

Leads team initiatives while simultaneously participating in multiple IT project efforts. Has a working knowledge of advanced concepts, practices, and procedures.

Serves as a subject matter expert for certain areas of the application, for technologies and integrations, or business processes, with expectation to build cross-product expertise across CX applications.

Primary Job Responsibilities Conducts analysis of business and system processes, system data, integration, and reporting. Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures, including timely development-cycle documentation.

Serves as subject matter expert to assist in requirement gathering sessions for CX applications. Provides defect management of applications, systems, databases, or websites.

Predicts potential problems, provides recommendations, and documents solutions according to approved standards/procedures. Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.

Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots complex production issues.

Evaluates and follows through on issues and problems until resolved or escalated, and promptly communicates blockers/escalations. Identifies process improvement efforts within teams.

Identifies and communicates best practices across analysts, QA, development, and product partners. Conducts analysis for the evaluation and selection of new analysis solutions and tools.

Perform other duties as assigned. Career Level (P2) Organizational Impact: Works to achieve day-to-day objectives with moderate impact on the area.

Works independently on larger, moderately complex projects/assignments. Sets objectives for own area to meet the objectives or goals of projects and assignments.

May assist other professionals with tasks and assignments. Leadership & Talent Management: May provide guidance and assistance to entry level professionals and/or support employees.

Knowledge & Experience: Requires practical knowledge of area typically obtained through advanced education combined with experience. Minimum high school diploma or equivalent (GED) required.

Typically requires a university degree or equivalent experience and minimum 2-4 years of prior relevant experience. Required Skills Technology skillset varies by team Required Licensing, Registration and/or Certifications Not applicable Physical

Requirements: May require travel PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings.

If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates.

No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy Here at PulteGroup: We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact Recruiting@Pulte.com.

PulteGroup Employee Benefits At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

Comprehensive, Flexible and Affordable Healthcare Coverage Options Supplemental Healthcare Coverage Opportunities PTO and Work/Life Benefits Health Advocacy and Wellness Retirement Plan with Company Match Education and Employee Assistance Programs Paid Parental Leave and Adoption Benefits Mortgage Financing Discounts through Pulte Mortgage Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.