On-Call Concierge - 1st & 2nd Shift / Weekends

ESSENTIAL FUNCTIONS: Greet guests and manage check-in and check-out procedures (30%) Provide information about lodge amenities and community resources (20%) Coordinate transportation & EMPOWER Program services and schedules (15%) Respond to guest requests, concerns, and emergencies (15%) Maintain organized front desk area and accurate guest records (10%) Monitor lobby security and implement safety protocols (10%) Depending on the shift being covered, responsibilities may also include communicating room turnovers to housekeeping, accepting and processing referrals from the social work team, verifying guest eligibility, sending background-check information, conducting new-guest tours, supporting EMPOWER activities, and entering guest or program information into lodge systems.

EXPERIENCE/

QUALIFICATIONS: High School Diploma or Equivalent Additional education or training in hospitality management or customer service is a plus.

Previous experience in hospitality, guest services, or a related field is preferred. Minimum 1 year of Customer Service Experience KNOWLEDGE, SKILLS, AND ABILITY: Strong communication and interpersonal skills Ability to work independently and multitask Proficiency in Microsoft Office and multi-line phone systems Excellent customer service and problem-solving skills Ability to work flexible hours including evenings/weekends Comfortable learning ACS systems and completing accurate computer-based documentation Dependable and responsive when providing on-call coverage TRAVEL

REQUIREMENTS: Minimal travel required PHYSICAL

REQUIREMENTS: The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.

Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.

Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.

Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer. At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives.

Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions.

But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.