Technical Escalations Engineer 2 (Agent) - US-West

As part of the Technical Escalation Engineering (TEE) team, you'll operate at the heart of Datadog's ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform.

You'll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.

This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.

- Develop deep technical expertise and continuously learn as the product evolves.

- Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.

- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they're equipped to handle any challenge.

- Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.

- Become the go-to expert on Agent at Datadog, mastering both the technical landscape and the customer experience.

- Triage, investigate, and resolve complex Agent-related escalations spanning over Agent deployment, configurations, Agent performance, OOB and custom integrations, and telemetry/logs collection.

- A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations.

- A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.

- An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.

- A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.

- An expert working across Linux, Windows, and MacOS, with strong system-level troubleshooting skills (processes, services, networking, file systems).

- Hands-on with CLIs, APIs, and config files (YAML/JSON), and can confidently guide others toward best practices.

- Comfortable navigating containerized environments like Docker and Kubernetes.

- Confident with scripting and automation (Python, Go, or Bash) to improve troubleshooting workflows.

- Experienced in using Zendesk, Jira, Confluence, or similar softwares.

- Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.

Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay.

If you're passionate about technology and want to grow your skills, we encourage you to apply.

- New hire stock equity (RSUs) and employee stock purchase plan

- Product training to develop an in-depth understanding of our product and space

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .