Software Engineer, Infrastructure Automation - Hybrid

The application window is expected to close on: 08/20/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .

This position is based in North Carolina and operates under a hybrid work model.

Our team is at the forefront of infrastructure modernization, dedicated to building robust control planes that power our global operations. We function as the engine behind our infrastructure, creating software-driven workflows that enable scale, reliability, and velocity across our global regions in the US, APAC, and EMEA.

Our group is a diverse, collaborative community of engineers who value technical excellence and innovative problem-solving. We are passionate about moving away from manual toil and toward a self-service model that empowers our internal customers. Joining us means being part of a team that is actively shaping the future of how we manage and automate complex infrastructure at scale.

Develops software consistent with Cisco 'Design Thinking Principles' with a focus on simplification and UX (User Experience) at its core, using secure coding practices, ensuring user privacy, and following software development best practices. Partners with other teams including design and product management to create the right solution for the customers.

Creates technical design documentation to be used by the team as well as contributing to user documentation to be used by end users. Debugs and addresses software issues during development and in production systems to support customers. Brings new ideas for product innovation and helps improve software development processes.

Leads small-to-medium features from technical design through completion to ensure high-quality, reliable deliverables that support our global production environment.

- Software Development & Innovation: Write functional, clean code and unit tests to build scalable control planes and automated infrastructure workflows, staying current on industry trends to drive product innovation.

- Technical Leadership & Collaboration: Lead small-to-medium features from design to completion, coordinate project timelines with stakeholders, and act as a technical resource and mentor for colleagues and interns.

- Operational Excellence: Perform coding, debugging, and troubleshooting in production environments, including on-call rotations, root cause analysis, and the application of secure coding principles to ensure system reliability.

- Strategic Execution: Work independently to execute the defined software engineering roadmap, track metrics for product adoption, and develop remediation plans to ensure timely delivery of high-quality design and deliverables.

- Developer Enablement & Automation Platform Support: Provide technical support and guidance for enterprise automation tools and platforms, enabling teams to adopt self-service capabilities, troubleshoot automation workflows, resolve platform issues, and continuously improve the developer experience through documentation, training, and process enhancements.

- Minimum 3 years of hands-on experience in software engineering, building and delivering scalable applications or platform services from design through production deployment.

- Proficiency in Python for developing backend services, APIs, automation frameworks, and infrastructure workflows.

- Hands-on experience with Infrastructure as Code (IaC) and automation tools such as Terraform, Ansible, Argo Workflows/CD, or equivalent technologies.

- Experience with cloud infrastructure and virtualization platforms, such as OpenStack, VMware, Kubernetes, or similar cloud technologies.

- Working knowledge of RESTful APIs, microservices architecture, and distributed systems with an understanding of scalability, reliability, and observability principles.

- Experience with CI/CD pipelines, Git-based source control, and modern software development practices, including code reviews, automated testing, and release management.

- Strong background in infrastructure management and understanding of how software interacts with hardware/OS layers.

- Familiarity with Linux operating systems, networking fundamentals, and infrastructure troubleshooting in production environments.

- A proactive, problem-solving mindset with the ability to troubleshoot complex issues in production environments.

Excellent collaboration and communication skills, with experience working in cross-functional Agile teams to deliver customer-focused platform capabilities. Experience mentoring junior engineers or interns and contributing to a culture of knowledge sharing. Expert knowledge of secure coding principles and threat modeling.

The starting salary range posted for this position is $126,500.00 to $182,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.