CCaaS Solutions Engineer - SLED/FED

- Strategic Technical Leadership: Act as the primary technical contributor on a stellar team of Presales Architects, supporting a matrix of CCaaS Sales Specialists and General Account teams within the SLED and Federal space. - AI & Experience Orchestration: Lead detailed discussions with technical and business stakeholders regarding AI-powered customer experience, conversational AI, and journey analytics tailored for government service delivery. - Deal Strategy & Execution: Influence and guide deal strategy by partnering with account executives on territory planning, pipeline creation, and opportunity progression.

Model best-practice sales motions to elevate the technical capability of the wider team. - Architectural Design & Discovery: Perform deep-dive technical discovery and solution design, showing agencies how to automate and simplify complex business processes using the broader Cisco Collaboration suite. - Migration Expertise: Lead consulting efforts for customers transitioning from legacy on-premise environments to cloud-native architectures, ensuring a seamless, secure migration strategy. - Impactful Demonstrations: Design and present compelling, outcome-focused demonstrations that articulate the business and mission value of CCaaS, CPaaS, AI, WFO, and Journey-as-a-Service, focusing on the impact of the business outcome. - Proof of Concept (PoC) Management: Lead the execution of AI-powered proofs of concept and trials, serving as the trusted technical authority to drive customer consensus and technical closure within the Public Sector regulatory framework.

- Experience: 8-10 years of professional experience in Consulting or Pre-Sales Engineering within the software, cloud, or AI sectors. - Technical Acumen: Deep foundational knowledge of CCaaS, CPaaS, and cloud-based communication technologies. - Migration Expertise: Proven track record of consulting with enterprise or government customers through complex migrations from premise-based systems to cloud-based contact center solutions. - AI Proficiency: Demonstrated capability in AI-powered customer experience, conversational AI, and intelligent orchestration. - Communication: Effective presentation skills with the ability to engage confidently with senior and C-level leaders, translating complex technical concepts into business-driven narratives.

- FedRAMP Expertise: Deep understanding of FedRAMP requirements and experience deploying or supporting FedRAMP-authorized CCaaS solutions. - Experience in sales overlay or specialist functions, influencing without direct authority. - Strong critical thinking and problem-solving skills with the ability to manage multiple concurrent work streams across large-scale, complex government opportunities. - Deep understanding of CRM integration and WFO (Workforce Optimization) strategies.

The starting salary range posted for this position is $229,000.00 to $299,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.