Director, Technology Operations

What this job involves - The JLL Bank of America Account is looking for a leader to manage our Technology operations. This role must focus on client success, service level reliability and relationship management excellence by proactively anticipating, escalating and resolving technology issues. A strong focus on process optimization will be required and this leader will be expected to develop a high performing team that is highly fluent in the technical aspects of maintaining the ongoing operations

• Manages all Bank of America technology compliance activities including security scanning, and disaster recovery testing
• Responsible for incident management activities for the account
• Coordinates troubleshooting, support, and service for systems, equipment and networks when necessary
• Manages provisioning and user access reporting
• Organizes and executes the steps required to onboard new systems to the account
• Coordinates the interfacing strategies between JLL and client systems
• Responsible for hardware provisioning and support for JLL BofA account associates
• Coordinates the accounts relationship with our Technology Support Center (software support)

Sound like you? To apply you need to be:

• Technically proficient in both IT and Business Intelligence operations
• Have demonstrated experience improving and optimizing processes to ensure consistent success
• Must have strong analytical and problem-solving skills
• Be capable of building a high performing team, mentoring others for success and driving a team to succeed
• Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, PowerView, SSRS), Tableau, or similar is highly desired
• Must be results driven and have outstanding customer service skills – including demonstrated ability to analyze, act, and implement to ensure desired results are achieved
• Experience with Bank of America and JLL technology environments is highly desirable

• This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience
• MBA or similar post-graduate studies is preferred
• Additionally, the candidate should have 5+ years of industry experience acquired through previous work experience

What you can expect from us :

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

128,600.00 – 165,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!