Optiv

Client Success Manager | Remote, USA

Full-time · Charleston, SC
✓ Verified live on the employer's own system · added 2 days ago
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Mid-level

Requirements

Education: Bachelor's degree or related field

Skills & tools

SecurityMS OfficeCustomer SuccessManagementCRMSalesforce
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Full job description

- Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.

- Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).

- Comfortable and knowledgeable with utilizing Copilot for all Microsoft Office products

- Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.

- A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.

- Must possess a high degree of initiative, motivation, and problem-solving skills

- Ability to translate complex technical concepts into business risk and desired outcomes

- Experience with cyber threat actor techniques, tactics, and procedures

- Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.

- Experience working with C-Suite executives, VPs or Directors.

- Ability to build and nurture trusted relationships with clients and internally.

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