Software Implementation Project Manager

The Software Implementation Project Manager leads complex software implementation projects for healthcare Customers, ensuring successful delivery from planning through go-live. This role serves as the primary Customer contact, drives cross-functional collaboration, manages project risks, and ensures projects are completed on time and aligned with Customer expectations.

- Lead end-to-end software implementation projects. - Develop project plans, timelines, and resource strategies. - Ensure adherence to defined scope, timelines, and deliverables. - Maintain accurate project documentation, including project plans, call notes, and trip reports. - Serve as the primary point of contact for Customers and stakeholders. - Gather Customer requirements and translate them into actionable project tasks. - Coordinate activities across implementation, data, software services, and client success teams. - Manage project risks, issues, and escalations. - Oversee testing, training, go-live, and transition to support. - Drive Customer satisfaction through proactive communication and execution. - Contribute to process improvements and project management best practices. - Mentor team members and support departmental initiatives.

- Bachelor's degree plus 4 years of relevant experience OR high school diploma/GED plus 12 years of relevant experience in lieu of degree - 5+ years of customer-facing project management experience, preferably in software implementation or technology services. - Knowledge of software implementation - Develop and maintain working knowledge of information technology terminology and troubleshooting - Experience with industry-standard software-based project management tools - Ability to manage multiple projects simultaneously. - Ability to travel between 25-40% annually within the U.S. and Canada.

- 1-3 years of healthcare industry experience. - PMP certification. - Experience with CRM systems. - Advanced Microsoft Office skills (Excel, PowerPoint, Word). - Experience in healthcare technology or SaaS implementations.

- Customer-focused mindset. - Excellent communication, problem-solving, and decision-making abilities. - Strong leadership and collaboration skills. - Ability to influence and communicate across all levels of an organization. - Strong organizational and prioritization skills. - Sound business judgment. - Adaptability, resilience, and a continuous improvement mindset.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

- Market Competitive Pay - Extensive Paid Time Off and (9) added Holidays - Excellent Healthcare, Dental and Vision

Benefits - Long/Short Term Disability Coverage - 401(k) with a company match - Maternity and Paternity Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Tuition Reimbursement and continued education programs - Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $92,650.00 - $119,900.00. This position is eligible for bonus participation.