Supervisor, Repair Operations

As the Supervisor of Medical Device Repair, you would oversee the repair operations in their assigned department/category. You would be responsible for meeting the operational goals of the department Quality Delivery and Cost (QDC). You would be responsible for personnel coaching and development to ensure both technical and career path progression.

You would foster a spirit of empowered work teams and unity among department members to effectively identify and implement continuous improvement measures. You would answer questions, resolve issues, and ensure effective delivery of product.

- Directs team members (technicians) in repair order output, timeliness and quality. Effectively utilizes team Oversees and directs daily operation of assigned repair lab category(s).

- Sets and monitors operational and quality performance standards for team(s). Ensures operation and quality performance is maintained though monitoring Safety, Quality, Deliverables, Cost, and Employee affairs (SQDCE), and performance reporting.

- Provides technical support or employs required resources to resolve production difficulties and/or restrictions. Identifies and resolves technical and process shortcomings in efforts to improve operational performance, quality, and costs.

- Aids in the identification of new product capabilities through the monitoring of no-repair situations, outsourcing lab volumes, market trends and new technologies.

- Works closely with engineering teams and directors to drive product capability development and operational process standards.

- Responsible for assessing team skills and directs team training efforts to ensure technicians are adequately trained and progressing. Responsible for interviewing potential new hires, administering reviews, communicating corrective actions, and termination process.

- Associate's Degree with 4 years of manufacturing experience (relevent experience) or 3 years (revelent experience / ideal: surgical device/instrument repair) and 2 years of supervisory or team leader experience or In lieu of degree, 8 years (relevent work experience / ideal: surgical devices/instrument repairs) and 2 years of supervisory or team leader experience.

- Leadership Skills - The ability to make things happen by encouraging and channeling the contributions of others, taking a stand on and addressing important issues, and acting as a catalyst for change and continuous improvement.

- Fostering Teamwork - The synergy that comes from putting employees together to form teams to solve problems, make decisions, and take action for greater department success.

- Coach & Develop Others - The ability to lead, coach and develop the department's human capital by establishing an environment conducive to feedback, giving positive and constructive feedback, addressing performance problems and grooming employees for advancement.

- Communication Skills - Builds trust and solid working relationships with employees and others in the organization. Shares information with others and goes beyond communicating only what is necessary.

- Computer Skills- Must be proficient with all Microsoft Office applications, previous experience using Oracle preferred.

- Business Acumen - ability to understand company financials, department cost structures, budgets, and operating costs.

Pay range for this opportunity is $67,000.00 - $80,000.00. This position is eligible for bonus participation.