Loan Support Analyst Senior - Commercial Mortgage Backed Securities (CMBS) Servicing - Midland

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Loan Support Analyst Senior within PNC's Midland organization, you will be based within the PNC Midland footprint.

The Loan Analyst position will assist in servicing CMBS loans by: - Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access - Processing borrower requests via phone, email, and CRE Insight portal - Researching and processing incoming and aged funds - Monitoring delinquencies and performing collection activities - Reviewing and processing borrower requested late charge waivers - Completing address changes, audit confirmations, and rate caps reviews - Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise This Loan Analyst position is necessary to effectively handle the department's workload and enhance the customer service levels.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

- Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and automony. - Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.

These commercial real estate loans include CMBS, balance sheet and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. -All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. - Resolves non-compliant issues through written and verbal communication with both internal and external parties.

May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing.

Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration.

May perform collection activities on delinquent accounts. May have funds disbursement authority. - Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter resource and may provide specialty product training.

Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies

Competencies Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products and Services, Relationship Management

Work Experience Roles at this level typically require a university / college degree with Education Bachelors

Generally, this opening is expected to be posted for two business days from 07/30/2026, although it may be longer with business discretion.