Resident Relations Coordinator

Join Our Team at Vitality Living as a Resident Relations Coordinator at our Vitality Living communities in Hudson!

At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along!

This shared position oversees the complete Assisted Living resident onboarding experience from deposit through the first 60 days after move-in (for our Vitality Living Hudson and our Vitality Living Baypoint Village communities.

The Resident Relations Coordinator partners with Sales, Nursing, Operations, and Department Leaders to ensure every resident and family experiences a seamless transition, consistent communication, and exceptional hospitality. The first 30 days are the highest-touch period, followed by continued engagement through Day 60.

This role supports Assisted Living residents only.

- Assume ownership of the move-in process immediately upon receipt of deposit.

- Coordinate all admission paperwork, assessments, Vital Connections meetings, and move-in readiness.

- Maintain a complete move-in binder and onboarding checklist for every resident. (Vital Connections Checklist)

- Serve as the primary liaison between Sales, Nursing, Operations, residents, and families.

- Track all onboarding milestones and provide leadership updates.

- Welcome visit on move-in day and daily resident check-ins.

- Introduce each resident to 2-3 residents with similar interests.

- Verify apartment readiness including internet, cable/TV, phone (if applicable), and maintenance items.

- Coordinate department leader welcome visits and document all follow-up needs.

When multiple move-ins occur on the same day, the Resident Relations Coordinator will maintain oversight of the onboarding process while coordinating with the Executive Director to assign department leaders to support onboarding tasks. The Executive Director will determine support assignments to ensure every resident receives the same exceptional experience.

- 100% completion of onboarding checklist and required touchpoints.

- Consistent 60-day onboarding experience for every resident.

- Support increased resident retention through proactive engagement.

- Experience in senior living, hospitality, admissions, healthcare, or customer service preferred.

- Excellent organizational, communication, and project management skills.

- Ability to manage multiple priorities across two communities.