Senior Product Designer

You are a product designer who enjoys turning complex, high-stakes operational systems into clear, reliable experiences. You will help shape the software backbone of Zipline's autonomous logistics network, working at the intersection of software, robotics, aviation, logistics, and operations. This role offers a rare opportunity to shape the user experience of one of the world's largest autonomous delivery networks as it continues to scale.

You will have direct access to customers, operators, warehouses, launch sites, and field operations, allowing you to see the impact of your designs firsthand.

- How do we keep the network moving when demand shifts, weather changes, assets degrade, or capacity gets tight?

- How do we help users make high-quality decisions when every minute of operational downtime has realworld consequences?

- How do we design products that seamlessly bridge digital interfaces and physical hardware in the field? - How do we build trust in autonomous systems by making network behavior understandable, predictable, and actionable?

- How do we support users with vastly different levels of technical expertise while maintaining a powerful and flexible platform?

- How do we turn millions of deliveries and operational signals into interfaces that help customers and operators act with confidence? These are production systems with immediate operational and business consequences. You will have real ownership, make technical and product decisions, and help define how humans interact with autonomous systems at global scale.

Design high-impact experiences across one or more parts of Zipline's marketplace platform, including:

- A desktop app for business owners to manage their users, sites, drones, and access controls.

- Tablet and mobile apps for businesses to manage and fulfill Zipline orders. - Tablet and mobile apps for interfacing with Zipline hardware and initiating flight missions.

- A suite of internal inventory and warehouse management tools for operators and customer care agents.

- Identify opportunities for design impact and advocate for exceptional user experiences.

- Own designs from concept through production and ongoing performance.

- Deliver end-to-end designs for screens, patterns, components, and prototypes, accounting for highly complex systems and edge cases.

- Coordinate and conduct research and user testing sessions to give your team confidence in what they are building.

- Build collaborative and empathetic relationships with cross-functional partners.

- A love of working on complex systems and, more importantly, simplifying them.

- Experience designing workflow-driven products across mobile and desktop, from conception through implementation, including some mobile experience.

- Experience with digital products that have offline dependencies, such as service downtime, inventory status, or a user's proximity to a device; experience with software connected to hardware is ideal.

- A wide range of tools for helping teams understand and protect the user experience, such as customer journey maps, card sorts, and flow diagrams.

- Strong judgment about the right level of fidelity at each stage, from low-fidelity prototypes to developer-ready screen flows and thoughtfully crafted microinteractions.

- Meaningful experience contributing to or working with a design system.

- A good-natured, humble, and highly collaborative approach.

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Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline 's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.