Billing Specialist -- Service Department

Job Summary The Billing Specialist is responsible for completing the financial closeout of residential solar and battery service cases after technical resolution has been achieved.

Working closely with Case Managers, Field Service, Accounting, and customers, this role ensures service work is accurately billed, payments are collected, warranty claims are processed, and service cases are closed in a timely manner.

In addition to billing responsibilities, the Billing Specialist provides operational support to the Service Center by assisting with inbound customer calls during periods of high call volume, staffing shortages, or scheduled coaching activities.

This role plays a critical part in maintaining service levels while ensuring a seamless customer experience from service completion through financial closeout.

The Billing Specialist supports the company's Operating Priorities of Safety, Quality, Customer Experience, Speed, and Efficiency by ensuring every service case is completed accurately, professionally, and without unnecessary delays.

Job Description *** Role in in office daily in Laurel, MD***

Responsibilities: Service Billing & Financial Closeout Receive completed service cases from Case Managers following technical resolution.

Review work orders, technician documentation, labor, materials, and supporting records for completeness and billing accuracy. Process customer invoices in accordance with company policies and pricing guidelines.

Coordinate warranty billing, manufacturer reimbursements, insurance claims, and other applicable billing processes. Verify customer billing information and resolve discrepancies prior to invoicing.

Ensure service cases are financially closed in a timely and accurate manner. Customer Billing Support Serve as the primary point of contact for customer billing questions related to completed service work.

Explain invoices, warranty coverage, service charges, and payment options in a professional and customer-focused manner. Resolve billing concerns while partnering with Case Managers, Field Service, and Accounting when additional information is required.

Maintain positive customer relationships throughout the billing and payment process. Collections & Payment Processing Process customer payments and maintain accurate payment records.

Monitor outstanding balances and perform timely collections follow-up. Coordinate payment plans or other approved payment arrangements when applicable.

Escalate unresolved collection issues in accordance with company procedures. = Coordinate Return Material Authorization (RMA) requests. Track warranty claim status through completion.

Maintain documentation supporting warranty eligibility and reimbursements. Partner with Purchasing and Field Service to ensure replacement materials are properly tracked.

Case Closure Review service documentation to ensure all required information has been received before closing cases. Confirm billing handoff requirements have been satisfied, including: Completed work orders Technician documentation Customer communications Service dates Billing requirements Supporting documentation Close completed service cases within established service level expectations.

Customer Care Support During periods of increased call volume or staffing shortages, the Billing Specialist will: Provide inbound phone coverage.

Assist with customer inquiries. Route customer requests to the appropriate Case Manager. Support overall Service Center performance by maintaining established service levels.

Cross-Functional Collaboration Partner closely with: Case Managers Field Service Manager Service Technicians Accounting Purchasing Tier II Technical Support Warranty Administrators Manufacturers to ensure efficient case completion and financial accuracy.

Documentation & Compliance Maintain accurate billing records within company systems. Ensure all customer interactions and billing activities are documented.

Protect confidential customer financial information. Follow company policies regarding invoicing, collections, and financial controls. Continuous Improvement Identify opportunities to improve billing workflows and reduce service closeout time.

Recommend process improvements that reduce billing errors and improve customer satisfaction. Participate in Service Center meetings, training, and continuous improvement initiatives.

Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Skills Communication, Customer Experience (CX), Customer Service, Service Levels Compensation Maryland Pay Range: $20.21 - $30.31 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Please visit the compensation and benefits summary on our careers site for more details. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.