Delaware Business Support Manager II

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.

Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level.

Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.

Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

- Assist the U.S. Trust Company of Delaware team with reporting on various administrative matters, including researching, coordinating, and helping resolve open administrative issues.

- Assist the team with annual enterprise testing (e.g., ENACT, ATV) and Business Continuity requirements.

- Generate reports (e.g., ARQ) to assist the team in managing its books of business in an efficient and compliant manner.

- Monitor upcoming due dates and administrative tasks for the USTDE team, providing support as needed to help ensure timely completion. Examples include ARS items and fee disclosures.

- Support various control, metric, and operational initiatives impacting USTDE, including Delaware distribution imaging, annual difficult-to-value mailings, providing investment fiduciary tax returns to investment advisors, continued asset ownership letters and monitoring additional contributions to Asset Protection Trusts.

- Identify, recommend, and coordinate process improvements that would positively impact the USTDE team and enhance operational efficiency.

- Partner with internal stakeholders, and other enterprise partners, to help resolve administrative, client and party setup, and related operational matters.

- Assist the team in resolving complex client and party setup issues, including coordinating approvals for KYC escalations.

- Stay informed about enterprise and Private Bank initiatives that may affect the USTDE team, share relevant updates, and help ensure USTDE has appropriate engagement and representation in impactful initiatives.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post.