Animal Care Supervisor

- Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols. - Complete and oversee hourly animal health checks, wellness cards, and required documentation. - Ensure proper handling, care, and documentation of adoption animals. - Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.

- Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. - Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards. - Promote a positive culture of teamwork, inclusion, and collaboration. - Lead by example modeling Petco's selling behaviors and customer service expectations.

- Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution. - Utilize business insights to analyze trends, identify opportunities, and implement improvement plans. - Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals. - Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle. - Serve as Leader on Duty , supporting Pet Care Center operations, communication, safety, and compliance.

- Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships. - Ensure all animal maintenance tasks are completed according to the Maintenance Task List. - Maintain operational, safety, and regulatory standards at all times. - Achieve high standards of cleanliness, care, and visual presentation in all animal areas.

- Process transactions efficiently while delivering a great customer experience. - Monitor sales, margin, and inventory reports to support department performance. - Share product and animal care knowledge to help customers make informed decisions using Petco's selling strategy. - Assist with additional duties as needed to support business needs.

- Train, coach, and develop partners in animal care, selling behaviors, and operational routines. - Provide ongoing feedback and support to strengthen partner performance and engagement.

- Animals are healthy, safe, and cared for to Petco's highest standards. - Customers trust the team's expertise and return for guidance and solutions. - The Companion Animal department meets or exceeds sales, margin, and shrink goals - Partners are confident, well-trained, and proud of the care they provide.

- High school Diploma or GED preferred. - 1+ year of supervisory experience, preferably in a pet retail environment. - Strong knowledge of companion animals, aquatics, and animal care practices. - Excellent communication, organizational, and interpersonal skills. - High focus on customer service and people development.

This role is primarily performed in a Pet Care Center retail environment . The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

- Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events. - The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. - Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. - Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. - Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. - Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. - This is a full-time position.

Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law. - A limited amount of travel may be required for training, meetings, or community engagement.

- Purpose-driven work that makes a difference for pets and people. - Hands-on leadership experience and career growth opportunities. - A supportive, inclusive culture built on teamwork and authenticity. - The chance to grow your leadership skills while having fun doing meaningful work