EliseAI's Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
Deeply understand our systems, customers, and how they work best together:
- How we onboard clients and translate their preferences into our system's settings.
- How our integrations work with client email, calendar, CRM, and property management systems.
- How our clients' businesses work and how issues they report impact their operations.
- Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they're causing.
- Resolve issues by providing empathetic, over-the-top, extra-mile customer service.
- Prioritize your time according to the issue's impact on our clients' businesses.
- Advise clients on best practices for configuring and interacting with their AI Assistant.
- Investigate issues' root cause and impact using SQL queries, logs, and other data sources.
- Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it.
- Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members
- Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
- Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
- Bias towards data-driven decision-making and analytical skills
We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career.
It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.
- Computer Science degree, bootcamp certificate, or equivalent
- Experience building projects using low code / no code tools such as Retool
- Familiarity with DataDog or other similar event-logging software
Growth and impact. It's not often that you can get in on the ground floor of a funded ( unicorn! ) startup that's scaling so fast. That means that instead of following a playbook, you'll be writing it.
Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following
benefits:
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
- We'll cover relocation packages and make the move exciting, not painful!
The salary range for this role is $100,000 - $135,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications which are assessed during the interview process.
Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
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This posting was published by Eliseai on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.