Carrier Account Manager

What you'll do: Serve as the primary day-to-day contact for assigned carrier partners, building strong, trusted relationships through responsive and proactive account management. Deliver exceptional service by understanding carrier objectives and ensuring timely resolution of requests and operational issues. Facilitate and support successful onboarding and implementation of new carrier partnerships, process improvement, and strategic initiatives.

Coordinate and lead recurring carrier meetings, a status updates to communicate priorities, escalations, feedback and action plans. Manage issue escalation by coordinating cross-functional resources and driving timely resolution of carrier concerns. Exhibits Operational leadership by working closely with Revenue Operations, Sales, Marketing, Product, Call Center, Legal, Compliance, and other internal teams to ensure successful execution of carrier initiatives.

Act as the Voice of the Customer by gathering and communicating carrier feedback to internal stakeholders to improve processes, products, and overall partner satisfaction. Maintain accurate account documentation, project timelines, and communication records. Ensure contractual obligations, implementation milestones, and service commitments are met throughout the carrier relationship.

Identify opportunities to improve account health, strengthen carrier engagement, and identify additional revenue opportunities. What you'll bring: 2-5 years of experience in Account Management, Client Services, Customer Success, Partner Success, or a related client-facing role. Demonstrated experience managing ongoing client or partner relationships in a fast-paced, process-driven environment.

Strong relationship management and customer service skills with the ability to build credibility and trust with external and internal partners. Excellent verbal, written, and presentation communication skills. Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.

Analytical mindset with experience interpreting performance metrics and developing actionable insights. Experience collaborating effectively across cross-functional teams. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Bachelor's degree or equivalent work experience required. Willingness to travel as needed. Nice to Haves Experience with Tableau, Ironclad, and SharePoint is a plus.

Prior experience within Healthcare, Health insurance, Medicare, or regulated industries is preferred. Knowledge of Medicare Advantage and Health Care Reform is a plus.

What we offer (benefits): - Generous benefits include medical, dental and vision beginning on your first day of employment - 401K with matching - Tuition reimbursement - Employee stock purchase program - 12 company paid holidays and flexible time off (PTO for non-exempt) Our Values: At eHealth, our core values guide our work: One Team Customer Centric Innovation Integrity Quality Accountability Relentless Financial Stewardship Application deadline: August 24, 2026. #LI-Remote #LI-DC - The base pay range reflects the anticipated pay range for this position.

The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth's total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees' personal and professional wellness.

For more information on our total rewards offerings, please visit our career site. - Base Pay Range -$79,800 - $99,800 - eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws.

The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance.

Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth.

RECRUITMENT SCAMS Please read an important notice on fraudulent recruitment communications. Take care to avoid fraudulent communications purporting to be on behalf of eHealth. Recent incidents have occurred involving organizations falsely claiming to recruit on behalf of eHealth.

These organizations, purporting to either work for or be affiliated with eHealth, notify individuals that their qualifications were found suitable to work as an employee (local or expatriate) for eHealth and solicit the transfer of significant sums of money to pay for work permits, insurance policies, etc. Please note that eHealth does not (nor do any of the organizations that recruit on our behalf) ever ask for money or payments from applicants at any point in the recruitment process.

All individuals who are successful in gaining an offer of employment from eHealth, whether directly or indirectly, are always required to go through a formal recruitment process. Please note that these communications are fraudulent. They do not originate from eHealth nor are they associated with eHealth's recruitment process.

Noticeable points of such communications are that the communications come from non-eHealth e-mail addresses (e.g. from a yahoo.com address); the use of English is poor; and that money is requested at some stage. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Do not disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police station and provide them with all information you may have from the senders (email addresses, phone/fax details, etc.).