Practice Director, Professional Services

Ping Identity is seeking a strategic and execution-focused regional Director of Professional Services to lead a region on our services team. This individual will play a critical leadership role in driving bookings, delivering outstanding customer outcomes through co-delivery with partners, and elevating the execution and scalability of our delivery operations.

As a core member of the PS leadership team, this role is instrumental in growing revenue, improving margin, and developing top talent within the region.

Sales Partnership & PS Bookings - Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy. - Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings. - Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals. - Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.

Partner Execution & Co-Delivery - Execute a "Partner First" strategy by developing strong delivery models and operational interlocks with strategic partners. - Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance. - Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.

Delivery Excellence & Operational Execution - Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets. - Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk. - Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).

Team Leadership & Talent Development - Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals. - Drive a culture of collaboration, innovation, and customer obsession. - Champion the career development of team members through clear growth paths, coaching, and performance management.

What Success Looks Like - You're seen as a trusted partner by both Sales and Customers, influencing large strategic deals. - Partner-led delivery scales effectively, without compromising quality or customer satisfaction. - The region hits or exceeds key metrics: bookings, utilization, margin, and NPS. - Your team is engaged, growing, and high-performing, with clear paths for development.

- 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery. - Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity. - Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models. - Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT. - Skilled in navigating complex client environments and executive-level stakeholder management. - Strong people leadership and organizational development skills. - Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred. - Ability to travel within the Americas up to 30%.