Vehicle Operations Specialist

As part of our Remote Assistance team, you will:

- Monitor assigned autonomous vehicles using the Remote Command (RC) interface and multiple live camera feeds. - Assess dynamic driving situations and provide remote assistance when appropriate using system tools. - Document interventions, operational events, and observations in real time using Notion, Google Sheets, and other operational platforms. - Perform post-trip reviews to identify anomalies and improvement opportunities. - Participate in Root Cause Analysis (RCA) sessions to investigate incidents and contribute to our growing edge-case knowledge base. - Track operational performance metrics and support continuous process improvement. - Deliver detailed shift handoffs to ensure seamless 24/7 fleet operations. - Collaborate closely with engineering and operations teams to improve fleet safety, efficiency, and reliability.

We're looking for someone who enjoys making quick, informed decisions while maintaining exceptional attention to detail.

- 1+ year of experience in a live operations environment such as:

- Autonomous vehicle fleet operations - Teleoperations - Dispatch - Systems monitoring - Security operations - Network Operations Center (NOC) - Similar real-time operational roles

- - Experience troubleshooting technical issues and documenting escalations. - Comfortable monitoring multiple live video feeds and system dashboards simultaneously. - Experience using Jira, YouTrack, or similar ticketing systems. - Basic understanding of U.S. traffic laws and right-of-way rules. - Clean driving record. - Strong written communication, organization, and documentation skills. - Ability to remain calm and make sound decisions in high-pressure situations.

Experience in one or more of the following is highly valued:

- Remote Assistance (RA) or TeleOps operations - Autonomous vehicles or robotics - Transportation technology - AV data annotation, triage, or AI training workflows - Robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations - Participating in Root Cause Analysis (RCA) or incident post-mortem reviews

- Have previous experience as a Remote Assistance or TeleOps Operator (Tesla, Cruise, or similar autonomous vehicle companies). - Have a background in competitive or PC gaming, where quick decision-making, situational awareness, and multitasking are second nature. - Enjoy analyzing complex situations and solving problems in real time. - Are naturally detail-oriented and excel at documenting your work. - Are curious about autonomous vehicle technology and excited to learn new systems. - Can confidently prioritize safety while working independently in a fast-paced operational environment.

- Be at the forefront of autonomous vehicle technology. - Make real-time decisions that directly contribute to fleet safety. - Work alongside engineers and operations experts solving cutting-edge challenges. - Gain experience with advanced robotics, AI, and autonomous systems. - Join a team that values continuous learning, collaboration, and operational excellence. - Pay Rate: $24 - $25 per hour - 1st shift- 6am - 2pm - 2nd shift- 2:30pm - 11pm