Senior Software Engineer

Stay on top of new cloud services and evaluate whether cloud-native alternatives can replace our stack components. Continue to strive toward a fully automated infrastructure. Evaluate new instances to resolve the best price point as we work with our provider on long term pricing.

Continue to enhance the tools we use daily to control our clusters. Work closely with product management when new features are being considered by being an advocate for not impacting performance of existing APIs. Experience operating large systems at scale.

Build, manage, and scale the Search infrastructure at Zendesk - a combination of self-managed clusters and AWS-managed services. Come help us further improve our infrastructure automation so that we can continue to grow with Zendesk and our customers. Telecommuting Permitted.

Requirements: Master's degree, or foreign equivalent, in Computer Science, Information Technology, Engineering, or closely related quantitative discipline.

- Cloud native application development concepts, such as microservices - Cloud computing technology, such as AWS - Database fundamentals and SQL - Elasticsearch - Virtual machines and containers - Distributed systems fundamentals, such as replication and fault tolerance - Ruby on Rails; and Agile methodologies - Unix CLI basics; and Git

Any suitable combination of education, training, and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.

The US annualized base salary range for this position is $161,637 - $217,000. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Notice of the Filing of the Application for Permanent Employment Certification

Contact Information: To apply, please submit resume ( and reference the Case Number 21-12915 at the bottom of this Notice ) to: globalmobility@zendesk.com

This notice is being provided as a result of the filing of an Application for Permanent Employment Certification (ETA Form 9089). This Notice of Filing will be posted between 30 and 180 days before filing the permanent labor certification application. The employer intends to permanently employ a foreign national in the job opportunity described above.

Any person may provide documentary evidence bearing on the application to the Certifying Officer of the U.S. Department of Labor. The address of the Certifying Officer is: United States Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210.