As part of Marriott’s Change Management and Associate Engagement team, the Senior Director, Change Management and Associate Engagement plays a pivotal role in advancing enterprise-wide transformation and elevating the associate experience. This leader will serve as a trusted change advisor, partnering across HR Centers of Excellence (COEs), including Associate Development, Talent Management, and Organizational Capability, to support the successful design and implementation of high-impact strategies that reshape how Marriott develops talent, builds leadership capability, and delivers learning at scale.
In addition to leading end-to-end change management and associate engagement strategy across priority initiatives, this position will support the preparation of Board-level materials and strategic updates on behalf of Human Resources. The role demands a high degree of cross-functional collaboration, strategic thinking, and executive presence.
The Senior Director will also manage a high-performing team, cultivating a culture of curiosity, courage, and connectedness, empowering team members to grow, challenge the status quo, and work boldly and collaboratively in support of Marriott’s transformation.
- Lead change management strategy, planning, and execution across global learning, talent, and capability-building programs.
- Translate HR and business priorities into comprehensive change and engagement plans that accelerate adoption and sustain impact.
- Guide senior stakeholders through the change journey with clear messaging, alignment, and sponsorship strategies.
- Build repeatable frameworks and scalable toolkits that support organizational change across disciplines and business units.
- Conduct impact assessments, readiness analyses, stakeholder interviews, and journey mapping to inform tailored interventions.
- Define and monitor adoption, utilization, and sustainment metrics to measure success and enable course correction.
- Design and deliver associate engagement strategies for transformational HR and enterprise initiatives.
- Develop compelling communications tailored for a range of audiences; from senior executives to frontline associates, leveraging storytelling and digital engagement tools.
- Manage internal platforms and communication assets, including MGS presence, DLZ activations, toolkits, and cascade materials.
- Integrate data and insights from Talent Analytics to inform messaging and enhance engagement effectiveness.
- Equip leaders and people managers to serve as effective communicators and champions of change.
- Prepare high-impact presentations, reports, and briefings for Board meetings and senior leadership updates, on behalf of the CHRO and EVP, Global Operations Services.
- Ensure complex strategies and progress updates are communicated in a clear, concise, and visually compelling manner.
- Coordinate input across stakeholders to align narratives and deliver polished, timely submissions that reflect Marriott’s people and operational priorities.
- Serve as a connector across HR COEs and broader business functions to align change and engagement strategies.
- Provide coaching and consultation to initiative owners and project teams on change enablement and communications best practices.
- Collaborate with regional HR and business teams to localize strategies and support implementation across markets.
- 8+ years of progressive experience leading large-scale, enterprise-level change efforts preferably within HR, learning, or talent development domains.
- Demonstrated success in driving change for complex, global initiatives such as system implementations or learning transformations.
- Strong experience in preparing and presenting executive-level materials, including for Board or C-suite audiences.
- Deep knowledge of organizational behavior, stakeholder dynamics, and change communication principles.
- Proven ability to consult and influence senior leaders in matrixed environments; hospitality industry experience preferred.
- Bachelor’s degree required; advanced degree in Organizational Development, Business, Communications, or a related field strongly preferred.
- Expert-level knowledge of change management methodologies and their practical application.
- Exceptional written and verbal communication skills, with a focus on strategic storytelling and executive communications.
- Enterprise-wide thinker with an ability to simplify complexity and align cross-functional efforts.
- Data-driven mindset; experience using insights to guide decision-making and improve engagement.
- Collaborative, inclusive leader with high emotional intelligence and organizational savvy.
- Results-oriented, detail-driven, and comfortable navigating ambiguity and shifting priorities.