Senior Program Manager - Tools and Insights

The Tools & Insights team within Consumer & Community Banking is seeking a senior program manager to drive the next phase of our technology and data transformation. This is a high-visibility, high-impact individual contributor role at the intersection of structured program delivery, enterprise data products, and AI adoption - supporting the tools and workflows that power execution, performance visibility, and decision-making across CCB.

As the Senior Program Manager, you will own end-to-end delivery of enterprise-grade tools and data products while embedding structured delivery discipline across the portfolio and championing the integration of AI and automation into core workflows. You will operate with a high degree of autonomy, serving as a trusted strategic partner to business and technology stakeholders across CCB - driving adoption, continuous improvement, and measurable outcomes without direct people management responsibility.

- Own end-to-end delivery for a portfolio of tools, data products, and enhancements from intake through launch and stabilization. - Establish and apply a consistent delivery framework (intake, scope, milestones, entry/exit criteria, and governance routines). - Drive cross-functional planning and execution across multiple workstreams, teams, and stakeholder groups in a matrixed environment. - Track and communicate program status, key risks/dependencies, and decisions; escalate and drive resolution as needed. - Define and monitor delivery and adoption KPIs (e.g., milestone performance, usage/adoption, stakeholder outcomes) to improve predictability and impact. - Partner with product, data, and technology leaders to translate business needs into clear, prioritized requirements and roadmaps. - Lead structured user testing and release readiness (UAT planning, feedback loops, training inputs, and go-live support). - Improve data and reporting foundations to reduce manual work, ad-hoc reporting, and redundant analytics. - Identify and deliver AI/automation opportunities within core tools and workflows, with measurable efficiency and cycle-time improvements. - Develop executive-ready communications (updates, readouts, and presentations) tailored to senior leadership and varied audiences. - Manage vendor engagement as applicable, including scope, delivery expectations, and performance outcomes.

- 7+ years of program delivery experience with demonstrated ability to develop and execute multi-workstream, longer-term program plans in a large, matrixed organization - Hands-on experience with Tableau and/or Alteryx - including deployment, adoption, and ongoing enhancement in a business context - Demonstrated ability to operate independently and drive outcomes without direct authority over delivery teams - Strong track record of defining and tracking adoption metrics, delivery KPIs, and measurable business outcomes across multiple stakeholder groups - Strong risk and controls mindset with experience navigating governance and compliance requirements in a regulated environment - Outstanding interpersonal and stakeholder management skills; highly organized with the ability to manage competing priorities across a diverse set of business partners - Excellent written and verbal communication skills with the ability to tailor messaging for both technical teams and senior executive audiences - Ability to proactively manage priorities, surface issues early, and drive decisions to closure in a fast-moving environment

- Proven experience delivering data products, analytics tools, or business intelligence platforms at enterprise scale - Experience integrating AI or machine learning capabilities into operational tools or business workflows, with measurable outcomes