Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

Key responsibilities include supporting Sunshine reporting, managing invoicing and payment workflows, maintaining policies and procedures, analyzing data, and identifying opportunities to improve processes and systems. As a senior-level contributor, the Principal Specialist also helps resolve complex issues, supports program administration, and ensures timely, accurate execution of critical deliverables.

Responsibilities may include the following and other duties may be assigned.

- Serve as a subject matter expert (SME) for customer contracting and payment processes, providing guidance to internal stakeholders and resolving complex or escalated issues.

- Lead or support process improvement initiatives to enhance efficiency, accuracy, compliance, and scalability within contracting and payment workflows.

- Develop and implement standard operating procedures, job aids, and best practices to ensure consistent execution across the organization.

- Partner with Compliance, Legal, Finance, and Marketing to ensure activities align with regulatory requirements, Sunshine Act reporting, and internal policies.

- Conduct quality reviews and trend analysis to identify risks, recurring issues, and opportunities for operational improvement.

- Support system enhancements, testing, and implementation activities related to contract and payment management platforms (e.g., Workfront, CRM, or financial systems).

- Provide training, onboarding, and ongoing support to team members and business partners on contracting and payment processes.

- Develop and maintain reporting dashboards or metrics to monitor workload, turnaround times, compliance adherence, and operational performance.

- Facilitate cross-functional alignment on contracting and payment processes, helping to standardize practices across business units.

- Lead or support large-scale projects or initiatives, including process transitions, system implementations, or operational transformations.

- Proactively identify operational risks and compliance considerations and recommend mitigation strategies.

- Act as a key liaison between shared services and business stakeholders, ensuring clear communication and effective issue resolution.

- Receive and process requests to create contract records as well as payments

Must Have: Minimum Requirements To be considered, these minimum requirements must be evident on your resume:

- Minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.

- Experience working with non-sales contracts or in a contract-related capacity

- Experience with contract management, payment processing, or shared services operations in a large, matrixed organization

- Demonstrated experience leading cross-functional projects or process improvement initiatives

- Experience working with healthcare compliance requirements, including the U.S. Sunshine Act, global transparency reporting, or HCP engagement policies

- Familiarity with enterprise workflow or project management tools (e.g., Workfront, ServiceNow, Salesforce, or similar platforms)

- Experience supporting or participating in system implementations, enhancements, or user acceptance testing (UAT)

- Advanced data analysis and reporting skills, including building reports or dashboards using Excel/PowerBI (e.g., pivot tables, data analysis tools) or similar reporting tools

- Knowledge of financial processes, including invoicing, accruals, and vendor payment workflows within systems such as SAP

- Experience developing standard operating procedures (SOPs), job aids, or training materials

- Familiarity or background in audit support, compliance monitoring, or internal controls within a regulated industry

- Ability to mentor or provide functional guidance to team members or business partners

- Experience working with U.S. and international healthcare professional (HCP) contracting requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs.

Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.