Description
About the Role Assists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow. A Day in the Life
- Ability to effectively triage calls from patients to ensure appropriate schedule.
- Collect patient demographics required to set up an appointment in scheduler.
- Schedules and enters appointment date and time into computerized scheduler. Records when appointments have been filled or canceled.
- Answers telephone and either responds to the inquiry or directs caller to appropriate personnel.
- Other duties as assigned. What You Need
- Experience working in a high volume call center environment
- Great attention to detail and data entry accuracy
- Ability to handle all calls in a professional, friendly and enthusiastic manner
- Excellent and professional customer service skills
- Demonstrate proficiency in Microsoft Office Suite, including Word and Excel
- Experience level: 3+ years.
We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer
- Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
- Best-in-Class Parental Leave: Spend quality time with your growing family.
We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
- Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
- Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish) Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.