Field Service Engineer II (LCMS) - MD/DC

Job Description When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

How You Will Make an Impact Field Service Engineers play a key role in delivering field service support and managing customer relationships, handling installation, repairs, preventative maintenance, and instrument qualification. They provide hands-on technical support and work closely with customers to ensure equipment performance, efficiency, and a positive customer experience.

Location This is a remote role based in Maryland/DC region and will require up to 75% travel within the designated territory. Please note that relocation assistance is not provided. Key Responsibilities Carry out installation, preventative maintenance, repair support, and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner Responsibility for meeting customer SLA and internal KPI objectives Ensuring customer satisfaction in all aspects of services provided Share experience and standard approach of product services and applications with colleagues.

Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness Assist the Commercial Team with technical information, training, and demonstrations Accurately document field service activities, including installation report and service work report, and submit timely through the required system Keys to Success Education Bachelor's degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience Experience, Knowledge, Skills, Abilities Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level Ability to read and interpret technical documentation and schematics Experience with ultra-high vacuum systems and high voltage equipment preferred Experience documenting service activities and preparing detailed reports Ability to effectively train and support customers with equipment operation Adherence to safety protocols and quality standards Demonstrated success in meeting customer satisfaction goals Excellent customer service and communication skills, both written and verbal Strong organizational and time management capabilities Strong problem-solving abilities and capacity to work independently Proficiency with Microsoft Office suite and service management software Physical ability to lift up to 50 lbs. and work in various laboratory environments Other Must be legally authorized to work in the United States without sponsorship now or in the future Must be able to pass a comprehensive background check and drug screen Compensation and Benefits The hourly pay range estimated for this position based in Maryland is $31.73-$42.31.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards Thank you for your interest as you consider starting a new career journey with us.

As the world leader in serving science, our colleagues develop critical solutions through innovation-and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose.

What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.