Lead Guest Services Team Member

- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions - Complete end-of-shift reports and close out procedures - Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco) - Maintain an organized and clean work area - Use suggested selling methods to promote and sell products - Ensure quality service is delivered to every guest - Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management - Determine break schedules and team member placement during shift - Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. - Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level - Ensure all activities are in compliance with rules, regulations, policies, and procedures - Complete other duties as assigned

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned