Supply Chain Customer Service Supervisor

Position Summary We have an opportunity for a Supply Chain Customer Service Supervisor to join our team. This role is responsible for executing and supporting the Philadelphia supply chain teams in delivering customer service excellence.

You will work with clients, vendors, and operations at both local and global levels. This position offers the chance to make a meaningful impact in a fast-paced and collaborative environment.

Shift: Monday - Friday, 8:00am to 5:00pm Location: Philadelphia, PA 100% Onsite The Role Supervise the daily activities of Distribution Project Coordinators focused on providing excellent service aligned with Catalent's patient-first culture Review and approve staffing schedules to ensure adequate coverage for demand Assess training needs of team members, oversee training development, and monitor performance metrics Identify and implement process improvements across the Pre-Distribution Department and other areas as needed Act as an escalation point for complex client issues, shipment concerns, and internal questions Support client satisfaction by resolving issues promptly and professionally Coach team members on effective client communication and issue resolution All other duties as assigned The Candidate Minimum Requirements Bachelor's degree in Supply Chain, Business, Life Sciences, or a related field Minimum of 4 years of relevant experience in customer relations, supply chain, clinical supply, logistics, or a regulated Good Manufacturing Practice environment; pharmaceutical industry experience preferred Prior supervisory or team lead experience Occasionally lifting 0-15 pounds Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience Preferred Skills & Background Experience supporting Corrective and Preventive Actions, investigations, non-conformances, customer complaints, or manufacturing quality-related processes Why You Should Join Catalent Defined career path with annual performance reviews and feedback process Diverse and inclusive culture Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives Competitive paid time off plus 8 paid holidays Community engagement and green initiatives Medical, dental, and vision benefits effective day one of employment Tuition reimbursement Catalent offers rewarding opportunities to further your career!

Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world.

Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market.

Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities. Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com.

This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent.

No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Important Security Notice to U.S.

Job Seekers: Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media.

If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE. Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives.

Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply.

With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year.

Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.