Stryker is seeking a tenacious, customer service-focused Project Manager to lead customer implementations from post‑sale kickoff through final delivery and handoff to Support. This role will lead internal project teams in the delivery of high-quality solutions across all Vocera product lines that meet and exceed business and customer satisfaction metrics and satisfy budget and schedule requirements. This role reports to the Senior Regional Manager, Implementation Project Management.
Responsibilities
Collaborate with cross‑functional delivery teams to drive successful outcomes within project scope, timeline, quality, and budget expectations
Own end-to-end delivery, driving results across scope, schedule, risks, and shifting priorities through strong ownership of project planning and execution, including WBS, critical path, and key milestones using industry standard tools.
Ensure delivery process aligns with standards established through the Vocera Solutions Deployment Methodology
Own project risk management by proactively identifying and addressing issues, driving resolution, and escalating when needed to keep projects on track.
Manage project communications, including facilitating regular project status meetings with all partners, documenting meeting minutes as necessary, and managing all ongoing action items
Lead stakeholder engagement; synthesizes input to refine scope and guide clear decisions
Ensure that all project deliverables and documentation are archived appropriately and in a timely manner, as well as satisfy established project review and audit processes
Conduct project close-out activities, including transitioning processes back to Sales and Support; elicit, compile, and share post-delivery lessons and feedback
Knowledge & Capabilities
Builds strong cross-functional relationships and navigates complex organizational dynamics
Effective communicator and presenter: understands how to engage diverse audiences, adjust as appropriate and checks for understanding along the way
Self-motivated: enjoys tackling goals, growing and developing, and is accountable for goals being met
Demonstrates high emotional intelligence; manages conflict and maintains team effectiveness under pressure
Exercises strong judgment in ambiguity, balancing risk, impact, and dependencies
Ability to effectively prioritize and execute tasks while managing multiple projects simultaneously
Growth mindset – learns from previous mistakes and picks up new skills quickly
What you will need:
BS or equivalent and 4+ years of professional work experience
PMP certification highly preferred
Project management experience in a professional services organization, ideally within healthcare or software preferred
Ability to travel up to 25% throughout North America
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