Sr. Director, Business Operations

We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations.

This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness.

The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity.

Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement

Drive organizational alignment and clarity across operational functions

Establish operational performance metrics and service standards across operational teams

Lead operational strategy and continuous improvement initiatives across Commercial Operations

Design and implement scalable workflows, governance models, and operational processes

Drive operational standardization, SLA management, prioritization frameworks, and execution consistency

Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization

Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms

Build scalable operational frameworks to support global ecommerce growth

Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.

Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience

Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality

Drive operational excellence initiatives across high-volume production and workflow-based teams

Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions

Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies

Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling

Help define future-state operational models that leverage AI-assisted workflows and intelligent automation

Drive adoption of scalable operational technologies and process innovation initiatives across teams

Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations

Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution

Lead operational coordination for high-impact cross-functional initiatives

Improve intake, prioritization, and workflow management processes across stakeholder groups

Establish scalable operating rhythms and governance structures across teams

Drive organizational alignment and clarity across operational functions

Establish operational performance metrics and service standards across operational teams

Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment

Proven success driving cross-functional operational transformation and process optimization initiatives

Strong experience building scalable workflows, operational governance, and execution frameworks

Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies

Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields

Bachelor's degree in Business, Operations, Technology, Engineering, or related field required. MBA or advanced degree preferred. Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus

Judgment/Reasoning Ability : Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Work Environment: The remote work environment is characterized by minimal noise levels. Other factors are:

Fast-paced with fewer interruptions than a typical office environment.

Remote setting that combines professionalism with a casual atmosphere.

Communication tools tailored for remote work, including video conferencing, chat platforms, and project management software.