Senior Customer Success Manager - Moveworks

- Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization

- Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes

- Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

- Translate customer business needs into actionable solutions, influencing roadmap and product evolution

- Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience

- Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments

- Act as the voice of the customer internally, sharing insights, feedback, and success stories

- Support renewal and expansion motions by demonstrating ongoing value and business impact

- 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS

- Experience supporting medium to large enterprise customers and navigating complex stakeholder environments

- Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms

- Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus)

- Proven ability to build executive relationships and influence outcomes at multiple levels

- Process-oriented mindset with strong problem-solving and change management skills

- Comfortable operating in fast-moving, evolving product environments

This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of that transformation.

For positions in this location, we offer a base pay of $113,700 - $199,000 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

• 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS

• Experience supporting medium to large enterprise customers and navigating complex stakeholder environments

• Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms

• Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus)

• Proven ability to build executive relationships and influence outcomes at multiple levels

• Process-oriented mindset with strong problem-solving and change management skills

• Comfortable operating in fast-moving, evolving product environments

This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of that transformation.

For positions in this location, we offer a base pay of $113,700 - $199,000 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location. What you get to do in this role:

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization

• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes

• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

• Translate customer business needs into actionable solutions, influencing roadmap and product evolution

• Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience

• Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments

• Act as the voice of the customer internally, sharing insights, feedback, and success stories

• Support renewal and expansion motions by demonstrating ongoing value and business impact