Onsite Field Service Engineer 2 - Tarrytown, New York

the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. The Onsite Field Service Engineer position will provide on-site customer product support for Illumina's products in located in Tarrytown, New York.

Responsibilities: Proficient at installation, repair and maintenance of Illumina platforms Troubleshoot a wide variety of complex customer reported problems Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction Responsible for completing post repair/install validation runs as required on all platforms Independently manage account, build and help strengthen customer relationships Schedule and perform equipment upgrades and new installations Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.

Responsible for escalating repairs as needed and primary point of contact for escalation related activities Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc.

Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime Ensure proper inventory levels of service parts and make changes as needed All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Requirements: Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. 2-6 years relevant experience or direct experience servicing our products Must be highly motivated and have problem-solving ability Ability to operate as an independent contributor and as a cooperative member of a team Excellent verbal and written communications skills Biotechnology/Biomedical industry knowledge, or applicable military experience Basic knowledge of DNA sequencing and lab skills is a plus Technical knowledge of computer hardware, Windows OS, and networking Planning, scheduling, and prioritization skills The estimated base salary range for the Onsite Field Service Engineer 2 - Tarrytown, New York role based in the United States of America is: $74,900 - $112,300.

Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long-term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity.

Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission.

Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility.

We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment.

The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com.

To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity.

We are made up of dedicated professionals, all-in on creating a better world - and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina. Illumina has been made aware of fraudulent schemes in which individuals falsely claim to represent Illumina, our Talent Acquisition team, or our Human Resources organization.

Please note: - All legitimate Illumina career opportunities are posted on the Illumina Careers website. - Illumina will never ask candidates to pay fees, transfer money, purchase equipment, or provide banking information during the recruitment process. - Illumina does not extend employment offers without a formal interview process. - Official recruiting communications will come from authorized Illumina email addresses (xxxxxx@illumina.com).

If you are unsure whether a communication is legitimate, please contact us at [Talent Acquisition Contact Email] before sharing any personal information. Thank you for helping us protect the integrity of the hiring process and your experience.