Retail Assistant Manager

We are searching for a motivated and dedicated team leader to drive success.

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Miami showroom location.

The targeted budget for this position is $60-$62k. This compensation budget range may be adjusted at any time at the discretion of the company.

- Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.

- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.

- Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs.

- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team.

- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.

- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.

- Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.

- Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.

- Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.

- Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care.

- Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus

- Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams

- A true passion for helping people and creating positive customer service experiences

- Highly organized with focus on execution, problem-solving, and improving processes

- Motivated self-starter with high efficiency work style, while maintaining attention to detail

- Ability to think critically and adapt quickly in a flexible environment

- Team player with the ability to work collaboratively to achieve business goals

- Interest in socially and environmentally responsible organizations and products

- Sales Incentive Programs. Incentive programs to recognize and reward performance.

You'll receive an email when we've received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call!