Director, Implementation

- Own end-to-end delivery of large, complex, multi-workstream implementations - new market expansions and MCO and provider contract launches - from kickoff through stabilization and handoff to ongoing operations.

- Develop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation.

- Establish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews.

- Proactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope.

- Manage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict.

- Lead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks.

- Serve as the senior implementation point of contact for MCO and provider partners - leading presentations and joint implementation meetings with clients and prospective clients, aligning on delivery timelines and data exchange requirements, and managing executive-level communications and escalations.

- Guide MCO and provider partners through onboarding, workflow integration, and adoption of Waymark's care model and technology.

- Build durable, trust-based relationships with external partners that position Waymark for contract expansion and long-term partnership success.

- Internal Stakeholder Management & Cross-Functional Leadership

- Orchestrate cross-functional implementation teams spanning clinical, product, engineering, analytics, quality, compliance, regional market leadership, partnerships, and finance - driving alignment on scope, sequencing, and accountability without direct authority.

- Partner with Regional VPs and market leaders to translate contract requirements into executable local launch plans, balancing standardization with market-level flexibility.

- Partner with product and analytics teams to plan and sequence Signal and other data product deployments and facilitate adoption by care teams.

- Champion internal stakeholder alignment, bringing teams along through transparent, proactive communication regarding implementation roadmaps, trade-offs, and fluid deliverables to foster full cross-departmental buy-in.

- Provide clear, concise, and candid status reporting to executive leadership, including progress against milestones, risks, and decisions needed.

- Build the implementation function's core toolkit: standardized playbooks, templates, launch checklists, success metrics, and operating rhythms that make implementations repeatable, transparent, and scalable.

- Define and track implementation KPIs (time-to-launch, milestone attainment, partner satisfaction) and use them to drive continuous improvement.

- Build, lead, and mentor a high-performing implementation team; develop project management capability across the broader organization.

- Foster a culture of accountability, collaboration, and continuous learning.

- Experience: 7+ years in healthcare services implementation, program management, or operations - ideally in tech-enabled care delivery or value-based care - with a track record of leading large, complex, multi-stakeholder implementations from planning through launch.

- Project & Program Management: Deep expertise in formal project management disciplines - workplan development, milestone and dependency management, risk/issue tracking, governance, and status reporting - with demonstrated success delivering complex programs on time and in scope.

- External Stakeholder Management: Proven ability to manage relationships with health plans, provider groups, and other external partners at all levels, including executive sponsors; skilled at navigating competing priorities, negotiating timelines, and managing escalations.

- Cross-Functional Leadership: Demonstrated success leading matrixed, cross-functional teams in fast-paced environments, driving alignment and accountability without direct authority.

- Communication: Exceptional written and verbal communication skills, with the ability to distill complex programs into clear, decision-ready updates for executives and external partners.

- Data & Technology: Experience implementing or deploying technology platforms and using data to guide operational decisions; fluency with project management tools.

- Experience with Medicaid managed care, including MCO contracting and data exchange.

- Experience launching new markets, contracts, or service lines in early-stage, high-growth environments.

- Formal project management certification (PMP or Lean Six Sigma).

- Track record of building implementation functions, playbooks, and teams from the ground up, with a focus on individual development.