Experience: 3+ years
- Own a strategic Enterprise portfolio: Manage 40-55 Enterprise customers totalling $3.5M - $4M ARR, with accountability for retention, adoption, expansion, and clear book ownership.
- Leverage automated plays: Use digitally-led customer motion and automation to surface opportunity and risk, and create consistency across your book.
- Ideally 3 years of experience in enterprise customer success or account management roles, with a focus on AI-forward solutions and experience in driving adoption, change management, and executive stakeholder engagement.
- Independently own GRR and NRR across your Enterprise book of business.
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