Head of People Operations

About the Position: As our Head of People Operations, you will serve as the strategic people leader for the organization, partnering closely with the CEO and executive team to align talent strategy with business objectives. While the existing People team is well-positioned to continue managing day-to-day HR operations, this role will focus on organizational effectiveness, executive coaching, workforce planning, leadership development, recruiting strategy, and building scalable people programs.

The ideal candidate is equally comfortable influencing executive decisions, leading organizational change, and rolling up their sleeves to drive execution across People & Culture. Reports to the Chief Executive Officer and will oversee the People & Culture and the Recruiting team. This is a remote role based in the United States with a preference for candidates in the Los Angeles area.

Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

Serve as the primary strategic People partner to the CEO and executive leadership team.

Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness.

Develop and execute workforce planning strategies aligned with business priorities and growth plans. Drive performance management, succession planning, and talent review processes to strengthen leadership bench and organizational capability.

Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment.

Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness.

Design and implement leadership development and manager capability programs that improve leadership effectiveness across the organization.

Use people analytics and business data to identify organizational risks, inform decisions, and measure the effectiveness of people programs.

Evaluate and improve People processes, systems, and operating models to increase efficiency and scalability, including thoughtful use of automation and AI where appropriate.

Provide leadership and development for the People team while ensuring continued operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience.

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10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization.

Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions.

Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy.

Deep expertise in organizational design, workforce planning, succession planning, and performance management.

Strong executive coaching and leadership development experience.

Experience leading organizational change, restructures, and scaling organizations through periods of growth or transformation.

Experience building and improving people processes using data and metrics.

Excellent communication, influence, and stakeholder management skills.

Bonus: Experience supporting employees in Canada, with knowledge of provincial employment laws (particularly British Columbia and Ontario).