Temporary Showroom Manager, Santa Monica

About the team In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way.

Our retail team ensures our customers have the support they need to become the best version of themselves. This is a temporary/interim, hourly, non-exempt position based in California, anticipated to last approximately 3-8+ months depending on business needs. The hourly rate for this role is $30-$32/hour, based on experience, in compliance with California's pay transparency requirements.

As a non-exempt employee in California, this role is eligible for: Overtime pay at 1.5x the regular rate for hours worked beyond 8 in a single workday or 40 in a single workweek, and for the first 8 hours worked on the 7th consecutive day in a workweek Double-time pay at 2x the regular rate for hours worked beyond 12 in a single workday, or beyond 8 hours on the 7th consecutive day in a workweek Meal and rest breaks as required under California law (a 30-minute unpaid meal break for shifts over 5 hours, a second meal break for shifts over 10 hours, and paid 10-minute rest breaks for each 4 hours worked)

What you'll do To further this important mission, we are looking for an engaging Temp Showroom Manager to help us drive sales performance while delivering an exceptional customer experience.. The team member will partner with the Retail leadership to develop a high performing team, execute operational excellence, and achieve showroom performance goals. .

In this role, you will focus on executing processes and procedures that ensure the showroom exceeds performance targets, and maintains brand consistency. This role will be based out of our Santa Monica Showroom.

You have 2-4 years of retail sales management or customer experience

You have a track record of driving sales results and hitting or exceeding targets

You are highly effective in written and verbal communication

Willingness to travel occasionally for training, company conferences, or to support store launches

You love having tons of fun at work, and you're unafraid of putting in long hours when necessary

You have experience working in menswear and/or a startup, preferably

You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates.

You are humble, inclusive, and respectful.

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Model exceptional selling behaviors on the floor, leading by example in customer engagement, product knowledge, and closing techniques

Partner with associates on personalized follow-up and client outreach to build repeat business and long-term customer relationship

Coach associates in real time on the floor, using observation and immediate feedback to sharpen selling skills and build confidence in every customer interaction

Develop and run sales contests, incentives, and recognition programs that reinforce a results-driven culture

Set and communicate clear daily, weekly, and monthly sales goals, holding associates accountable to individual and store targets through regular check-ins

Understand and communicate The Black Tux’s values and brand philosophy to customers and staff

Manage all scheduling, operations, budgeting, planning, and visual merchandising

Develop and ensure procedures are followed to protect the company’s inventory and assets as well as all activities related to risk management and safety

Balance operational responsibilities with a relentless focus on sales