Principal, Technology Operations

Define and lead the long-term strategy for Walmart Marketplace's global returns and transaction experience ecosystem. As a Principal, you will shape enterprise strategy, influence executive decision-making, and drive transformational initiatives that strengthen trust, simplify returns, and protect the Marketplace through scalable reverse logistics, policy, and fraud prevention capabilities.

You will partner across Product, Engineering, Operations, Finance, Risk, Legal, and international teams to establish operating models and technology investments that improve seller performance, customer satisfaction, and Marketplace integrity.

About the team:

Marketplace Seller Fulfillment Solutions (SFS) provides customers a broad assortment of selection from third party sellers who fulfill on their own. Our team is comprised of motivated professionals who look for opportunities to create the best possible customer and seller experiences. SFS spans across multiple functional areas to achieve this excellence including pre purchase, post purchase, and returns.

What you'll do:

- Define the long-term vision and enterprise strategy for returns, refunds, cancellations, fraud prevention, and transaction experiences. - Influence executive leaders and align cross-functional organizations to deliver scalable reverse logistics and trust initiatives. - Shape strategic investments using customer insights, market trends, risk analysis, and business strategy. - Establish enterprise operating models and governance that improve customer satisfaction, seller trust, and operational efficiency. - Serve as a trusted advisor to senior leadership on Marketplace trust, policy, and reverse logistics strategy.

- Proven success defining enterprise strategy and leading transformational initiatives in eCommerce, reverse logistics, customer experience, risk, or cancellations. - Exceptional executive presence with experience influencing senior leadership across complex organizations. - Strong analytical, financial, and strategic acumen with experience evaluating business and investment tradeoffs. - Demonstrated ability to drive enterprise alignment across global teams and external partners through influence. - Deep understanding of Marketplace trust, returns strategy, risk management, and customer experience.

Bentonville, Arkansas US-09401: The annual salary range for this position is $90,000.00 - $180,000.00

Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00

San Bruno, California US-08848 | Sunnyvale, California US-11807: The annual salary range for this position is $117,000.00 - $234,000.00

Additional compensation includes annual or quarterly performance bonuses.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.Option 2: 7 years' experience in project management, program management, program operations, or related area.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

702 Sw 8Th St, Bentonville, AR 72716, United States of America