Essential Duties & Responsibilities:
Portfolio Governance & Visibility
- Own and deliver the enterprise capacity scorecard, providing a clear and recurring view of how shared resources are allocated and whether deployment aligns with business priorities.
- Build and maintain the single source of truth for all product development initiatives, including scope, ownership, dependencies, risk, status, and forecasts.
- Surface insights on misalignment, overcommitment, and emerging delivery risks.
Team Leadership & Function Build
- Build and lead the program management function, aligning resources to product domains and business segments.
- Recruit, develop, and scale a high-performing team of program managers.
- Establish a durable operating model that evolves with growth.
Executive Decision Support
- Lead the recurring portfolio review forum with executive leadership, structuring discussions, framing tradeoffs, and enabling prioritization decisions.
- Present clear, data-backed options when demand exceeds available capacity.
- Capture decisions and ensure alignment and follow-through across stakeholders.
Resource Allocation & Capacity Planning
- Operate the enterprise resource allocation process across segments and product initiatives, making both supply and demand transparent and actionable.
- Identify and escalate capacity conflicts, dependency risks, and delivery constraints early.
- Ensure ongoing alignment between strategic direction and weekly/monthly capacity deployment.
Operating Model & Delivery Discipline
- Establish scalable, lightweight standards for status reporting, risk management, and forecasting across delivery teams.
- Drive a consistent operating cadence that enables decision-making without introducing unnecessary process overhead.
- Clearly distinguish between portfolio governance and delivery execution reporting.
Financial Integration & Investment Management
- Partner with Finance to integrate engineering investment tracking into portfolio reporting, including cost-per-initiative, capex/opex classification, and domain-level spend.
- Enable visibility into ROI and benefits realization for completed initiatives and incorporate learnings into prioritization.
- Link capacity allocation decisions to financial outcomes and investment performance.
Minimum Qualifications:
- 8+ years of proven experience leading a portfolio or PMO function within a product-led, software-driven organization, with an emphasis on outcomes over process compliance.
- Demonstrated success in converting business priorities into actionable portfolio decisions, including resource allocation, sequencing, and tradeoffs.
- Executive Influence: Strong presence with senior leadership; skilled at communicating complex tradeoffs clearly and influencing decisions without direct authority.
- Financial Acumen: Demonstrated understanding of engineering investment economics, including capex/opex treatment, cost modeling, and ROI analysis.
- Data & Systems Discipline: Experience building accurate, scalable portfolio reporting using tools such as Jira, Azure DevOps, or portfolio management platforms, with pragmatic use of AI-supported insights.
- Operating Cadence: Ability to design and sustain governance rhythms that drive decisions and accountability.
- Build & Scale Mindset: Experience standing up new functions and evolving them into scalable organizational capabilities.
Preferred Qualifications:
- Experience in ticketing, sports technology, live entertainment, or comparable multi-segment B2B SaaS environments.
The approximate national base pay range for this position is $172,000 to $215,000. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.The pay rate will comply with all minimum federal, state, and local wage/salary requirements.