Systems Administrator / Helpdesk Support

What You'll Do: Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner Install, configure, and maintain workstations, servers, and peripheral equipment Troubleshoot hardware, software, network, and connectivity issues for end users Perform routine system administration tasks, including account provisioning, access management, and patching Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53) Document incidents, resolutions, and standard operating procedures in the ticketing system Escalate complex technical issues to senior administrators or engineering teams as needed Assist with system monitoring, backups, and routine maintenance activities Support onboarding/offboarding of users, including equipment setup and account deactivation Qualifications Required

Qualifications: 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD Additional 4 years experience may be considered in lieu of degree Active TS/SCI clearance required with the ability to obtain a polygraph DoD 8570/8140-compliant certification (e.g., Security+) or ability to obtain within [X] days of hire Working knowledge of Windows/Linux operating systems and Active Directory Familiarity with ticketing systems and IT service management processes Strong customer service, communication, and problem-solving skills

Preferred

Qualifications: Experience supporting classified or restricted-access systems Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.) Exposure to AI/ML-enabled or data-intensive program environments ITIL Foundation certification

Benefits: Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan.

Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.

Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position.