Part Time Customer Service Associate

As a Gold Choice Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes consulting with customers on their car rental as a rental sales agent, maximizing revenue opportunities by actively offering products and services and overcoming customer objections.

- Hourly Rate is $22.51 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans. - Bonus Plans: Eligible, Up to 12% - Bonus: Eligible, Up to 12% -

Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:

- Employee Assistance Program for employees & family - Perks & Discounts -Theme Park Tickets, Gym Discounts & more

- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. - Welcome each customer with a smile. - Proudly represent Hertz with your professional appearance, language and behavior. - Focus on providing a clean and safe vehicle, to every customer, every time. - Take ownership of each customer's service experience by immediately owning and resolving issues. - Be proud of our brand and the role you play in our success. - Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. - Thoroughly enjoy Going for the WOW!

Desire to Surprise and Delight. - Build brand loyalty. - Utilize company approved sales and service techniques when determining customer wants and needs. - Offer optional products to meet customer wants and needs. - Prepare all rental and return documents accurately and completely. - Qualify each customer using our company rental requirement guidelines. - Provide customers assistance with directions, maps, local area information, appropriate service information, etc. - Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. - Ensure that the return date and time on the rental agreement is accurate. - Review all charges at the time of vehicle return. - Prepare the Rental Agreement Folder with all required information. - Answer the phones to assist customers in a friendly, helpful and prompt manner. - Assist customers by effectively resolving all customer service issues. - Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

- Passion for customer service and attention to detail - Goes the extra mile - Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking.

The ability to upsell and overcome customer objections. - Display a high level of ownership, accountability, and initiative. - Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. - Self-motivated to achieve and exceed targeted goals - Proficiency in English - Good communication skills both written and oral.

Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply - Work in a fast-paced environment with a variety of tasks. - Excellent organizational and time management skills - Demonstrate professionalism and interpersonal skills - Proven experience of working well within a team - 100% customer focus, with proven experience within a customer facing environment

- Work flexible shifts including weekends and holidays; and work overtime as required - Work outdoors during all weather conditions - Stand for long periods of time

#Zip