Senior Director, Experience Assurance: UAT & Quality Innovation

We are seeking a deeply technical, platform-first Quality Engineering executive who thrives at the intersection of continuous integration pipelines and cloud-native architecture. You are a builder of automated, zero-human-intervention testing gates. Rather than managing manual upskilling cycles, you bring structural discipline to enforce predictive risk metrics, hard release readiness thresholds, and automated test-data generation.

You are the ultimate analytical gatekeeper of software resilience, ensuring that all end-to-end testing maps automatically to live customer states to insulate core revenue from defect leakage.

- Govern the Unified 'Definition of Ready' Framework: Partner across Network & Technology and all Verizon Consumer Group Product Organizations (inside and outside the PRO) to co-author and strictly enforce a unified, automated acceptance criteria protocol. Enforce non-negotiable experience quality gates that prevent fragmented, half-scoped features from entering the testing pipeline, neutralizing delivery drift before resources are expended.

- Drive the Automation & Shift-Left Pipeline Strategy: Architect and execute a comprehensive automation roadmap that embeds automated quality checks directly into the continuous integration and deployment (CI/CD) pipeline, transitioning legacy manual processes into a high-velocity, automated testing ecosystem.

- Establish Next-Gen Testing Guardrails: Define, evangelize, and govern modern quality engineering standards and automated launch verification criteria across complex product lifecycles, backend data flows, and technical platforms.

- Optimize Elastic Vendor Resourcing: Architect scalable outsourcing frameworks and manage strategic vendor relationships to scale testing capacity up or down dynamically based on commercial release volumes, strictly optimizing operational spend against vendor KPIs and quality SLAs.

- Govern Predictive Risk Management & Escape Audits: Enforce rigorous, data-driven launch readiness thresholds using automated dashboards, while owning post-launch code-level escape audits and permanent technical remedies when critical defects bypass testing lines. Coordinate directly with Digital Channel Operations to hand off immediate front-end commercial mitigation (e.g., promotional kill-switches) while this role isolates the systemic code-level failure.

- Embed Structural Compliance & Audit Automation: Interlock with corporate Risk Management and Audit teams to translate legal, regulatory, and brand compliance mandates into deterministic, automated validation scripts. Eliminate late-stage legal rollouts by building continuous compliance checking directly into the pre-production runtime environment, protecting the brand's total market exposure without degrading deployment velocity.

- Bachelor's Degree or equivalent experience; Master's Degree (Computer Science, Engineering, or a related technical field) is highly preferred.

- Minimum of 10 years of progressive Quality Engineering leadership.

- Proven track record of owning the enterprise manual-to-automation transformation loop, specifically upskilling matrixed product and operational teams across the entire org into automation architects who embed native, zero-human testing guardrails directly into product inception.

- Proven success navigating complex, matrixed corporate environments, managing delivery dependencies, and accelerating product deployment in full-stack, Agile execution pods.

- Deep expertise in test automation strategies, CI/CD pipeline integration, DevOps practices, and modern automation frameworks (e.g., Selenium, Cypress, Playwright, Appium, or AI-augmented testing tools).

- Outstanding written and oral communication skills, with a demonstrated ability to translate highly technical automated metrics and complex bug telemetry into clear, business-focused risk summaries for executive stakeholders.

- Exhibit a relentless customer-centric mindset balanced with deep intellectual curiosity, a passion for technology disruption, and a drive to automate everything that can be automated.

- Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $176,500.00 - $339,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $194,500.00 - $339,000.00.