Customer Retention & Development Manager (CRDM)

- Build a District Retention Program that includes coverage for all existing customers in our District - Assist Product managers in developing product level retention programs - Facilitate monthly branch retention meetings - Build and protect consistency in our branch and service offerings - Measure and analyze customer revenue trends and proactively communicate these - Ensure minimum call counts and reviews are completed per district goals - Ensure incremental improvements are made on building stronger customer relationships - Grow revenue across multiple product and geographies

- Bachelor degree or equivalent business

qualifications - Minimum four years Expeditors / industry experience - Ability to create/write and articulate client business plans - Management skills to organize and coach a team - Demonstrated customer service skills and proven interpersonal skills - Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint - Inquisitive and exploratory mind-set - Fluent in English

- Paid Vacation, Holiday, Sick Time - Health Plan: Medical - Life Insurance - Employee Stock Purchase Plan - Training and Personnel Development Program - Growth opportunities within the company - Employee Referral Program Bonus