Manager, AEM DAM & Marketing Delivery Operations (Truist.com)

In accordance with Truist in-office expectations, this role will be in office 5 days/week, for those candidates who live within 35 miles of a Truist hub facility.

We are seeking a high-performing individual contributor to support day-to-day execution and governance of Adobe Experience Manager (AEM) Digital Asset Management (DAM) while also supporting Marketing Delivery across Truist.com and Authenticated Channels.

This role combines hands-on DAM management, content lifecycle coordination, and AEM authoring support, ensuring assets and content are structured, compliant, and efficiently delivered. You will operate as a key partner across Marketing, Creative, Legal, and Technology teams helping to drive consistency, quality, and operational rigor in a regulated environment.

You will also serve as a backup AEM Author, enabling continuity of marketing execution and supporting page and content updates as needed.

- Day-to-day administration of AEM DAM, including asset ingestion, organization, metadata tagging, and archival - Execute and uphold taxonomy, naming conventions, and metadata standards to ensure asset discoverability and reuse - Coordinate with Creative, Content, and Channel partners on asset intake, versioning, and usage rights compliance - Manage asset lifecycle activities including approvals, expiration tracking, archival, and retirement - Maintain overall DAM hygiene, including duplication management and storage optimization - Ensure assets meet brand, accessibility (WCAG), and regulatory standards - Help drive the future state vision on Content Management

- Support execution of the end-to-end content lifecycle, from intake through publishing and decommissioning - Follow and reinforce established governance processes, workflows, and documentation standards - Ensure content accuracy, version control, and alignment with disclosures and compliance

requirements - Partner with Legal, Compliance, and Marketing stakeholders to support review and approval workflows - Identify and suggest process improvements to increase efficiency and reduce operational risk - Support Agile workflows, including intake, prioritization, and delivery tracking (Workfront, Jira, Rally)

- Serve as a backup AEM Author to build, edit, and publish marketing content - Assemble pages using templates, components, and content fragments in alignment with UX and brand standards - Configure page properties, metadata, tagging, and navigation elements - Support content updates, publishing schedules, and campaign launches - Troubleshoot basic rendering, linking, and layout issues within AEM

- Work closely with Audience Builders, Channel Leads, Content Creators, UX, Creative, Legal, and MarTech partners - Support content intake, requirements clarification, and delivery coordination - Maintain clear documentation for asset libraries, governance practices, and content builds - Help ensure alignment on asset usage, lifecycle expectations, and publishing readiness

- Perform QA to ensure accuracy, consistency, accessibility, and responsiveness of assets and content - Validate correct asset usage, formatting, and rendering across devices and channels - Identify inefficiencies in workflows and recommend practical, scalable improvements - Support testing and optimization efforts through accurate content and asset implementation

- Ensure all work adheres to corporate governance, accessibility, and regulatory standards - Maintain audit readiness through proper documentation and process adherence - Manage rights-managed assets, licensing constraints, and expiration tracking - Help protect the integrity of customer-facing content in a regulated environment

- Bachelor's degree in Marketing, Digital Media, Information Management, or related field (or equivalent experience) - 5+ years of experience in AEM (DAM and/or Sites), digital asset management, or content operations - Hands-on experience with metadata, taxonomy, and asset governance practices - Experience supporting content lifecycle processes within a CMS environment - Strong attention to detail with a focus on accuracy, compliance, and quality control - Ability to manage multiple priorities in a fast-paced, deadline-driven environment

- Experience in financial services or other regulated industries - Strong working knowledge of AEM DAM and familiarity with AEM Sites authoring - Understanding of SEO, accessibility (WCAG), and digital content best practices - Experience working in Agile delivery environments (Workfront, Jira, Rally) - Familiarity with Adobe Experience Cloud tools (Analytics, Target, AEP) - Basic HTML/CSS troubleshooting skills

- Execution-focused operator with strong ownership mindset - Detail-oriented with high standards for accuracy and compliance - Process-driven with ability to follow and improve established workflows - Collaborative partner with strong communication skills - Problem solver able to troubleshoot content and asset issues independently - Continuous improvement mindset with focus on efficiency and quality