As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations . You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked .
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, A ssociate retention and training.
- Lead, motivate, and train A ssociates to drive sales and performance during shift .
- Ensure consistent execution of customer service programs , policies , and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need .
- We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical , dental , vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave , and access to additional benefit and wellness programs.
- Eligibility for Wawa Benefits is defined under the terms of the plan(s)
- Flexible availability to work various shifts , including weekends, and holidays, to meet business needs
- Supervisory experience, ideally in retail or food service environment s, is a plus
- Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.