Staff, Customer Engineering (CE) - Server Processor Platforms

Engineering Group, Engineering Group > Hardware Applications Engineering

Join a high-impact Customer Engineering team enabling next-generation server processor platforms for one of the world's leading semiconductor innovators. As a Staff, Customer Engineer, you will serve as a technical interface between strategic customers-including hyperscalers, OEMs, and ODMs-and internal product teams, helping to launch and sustain industry-leading server SoCs.

This role is ideal for a seasoned technical expert and communicator who thrives in a fast-paced, cross-functional environment. You will drive customer adoption from concept to commercialization and mass production, representing the voice of the customer internally while delivering best-in-class technical support externally.

In this role, you'll work closely with the CE Server Team lead, internal design, systems, and validation teams, and with external partners across thermal, power, SI/PI, and firmware disciplines.You'll also become deeply familiar with reference platforms and platform implementation guides to ensure customer system designs meet the highest performance and reliability standards.

- Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

- Master's Degree in Electrical Engineering, Computer Engineering, or related field.

- 6+ years of Hardware Applications Engineering or Hardware Design experience in server platform design, bring-up, or customer-facing technical roles

- Prior experience supporting hyperscalers, OEMs, or ODMs in server hardware deployment

- Deep understanding of high-speed board design principles including: o DDR5, PCIe Gen6/Gen7, CXL, SerDes, and Ethernet o PDN design, SI/PI simulation and debug, EMI/EMC mitigation

- Experience with system bring-up and debug tools: oscilloscopes, logic analyzers, BERTs, etc.

- Familiarity with system firmware (UEFI, BMC, BIOS) interactions during hardware validation

- Exposure to server platform compliance and interoperability standards (e.g., OCP, JEDEC, PCI-SIG)

- Programming or scripting experience (e.g., Python, shell) to aid automation or debug - Excellent communication, organizational, and leadership skills

- Demonstrated ability to influence internal teams and manage customer engagements with high autonomy

- Provide hardware support for strategic customers adopting server processor SoCs, including hyperscalers, OEMs, and ODMs

- Act as a technical interface for customer hardware teams during design, bring-up, validation, and deployment phases

- Perform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plans

- Support SoC interface validation and debug across DDR, PCIe Gen6/Gen7, CXL, Ethernet, and other high-speed interfaces

- Collaborate closely with the CE team, internal engineering, software, validation, and product teams to address technical challenges and customer feedback

- Identify gaps in customer and internal design expectations and propose practical solutions or mitigations

- Familiarize with the reference platforms and platform implementation guides developed by internal teams to effectively support customer development

- Develop & Deliver high-quality technical documentation, training, and onboarding material for customer enablement

- Drive continuous improvement of support processes and infrastructure to scale across customer engagements

- Familiarity with SoC integration, including silicon debug or validation experience

- Previous participation in server platform standardization efforts (e.g., OCP NIC 3.0, Open Compute Server specs)

- Experience with AI/ML, HPC, or cloud workload requirements on server platforms